Reference

What You Agree To When You Use tissu4d

These legal terms set out how your account works, what data we hold, and the rules that apply to access where local law in Indonesia permits. Reading this before you open an account means there are no surprises on either side.

Account Eligibility RulesDANA, OVO, GoPay Transaction PolicyData Retention TermsJurisdiction-Dependent AccessContact Rights
tissu4d What You Agree To When You Use tissu4d
LEGAL CONTACT PATHS

How to Reach Us on Policy or Account Matters

If you have a question about these terms, want to request a copy of data we hold, or need to raise a dispute about a DANA, OVO, or GoPay transaction, our support team handles legal and account queries directly. Reach us through any of the channels below and include your registered account email so we can locate your record quickly.

Live Chat Open chat from any page on the site. For legal or account queries, select the account help option so your message reaches the right team member directly.
Email Support Send policy questions, data requests or transaction disputes to our support address. Include your registered email and the wallet type — DANA, OVO or GoPay — used on your account.
Account Portal Log in and use the account settings section to submit a formal data access or deletion request. Requests submitted here are tracked with a reference number for your records.
HOW WE HANDLE THIS

Data Handling, Cookies and Account Security

We are clear about what we collect, why we collect it, and how long we keep it. Below are the four areas that matter most to your account and your rights under these terms.

Cookie Use

We use session cookies to keep you logged in and analytics cookies to understand how the lobby is used. You can manage cookie preferences in your browser settings at any time.

Account Security

Your account is protected by password authentication and OTP verification. We recommend updating your password if you change your DANA, OVO, or GoPay device or SIM.

Data Retention

Transaction records linked to DANA, OVO, and GoPay payments are kept for the period required under applicable regulations. You may request a summary of your data via the account portal.

Who to Contact

For any rights request — access, correction, or deletion — email our support team with your account reference. We aim to respond within a reasonable period as required by applicable rules.

Common Legal and Policy Questions Answered

These are the questions we get most often about terms, data rights and account rules. If your question is not here, reach out through live chat or email and reference your account.

Yes. Access to tissu4d depends on your local law and the eligible regions where we operate. If access is restricted in your area under local law, these terms still apply to any existing account data we hold.

You can. Submit a data access request through the account portal or by emailing support with your registered account email. Include which wallet — DANA, OVO or GoPay — is linked to your account.

Wallet identifiers used for transaction matching are retained for the period required by applicable regulations, then removed. You can request confirmation of deletion through the account portal after closure.

We post a notice on the site when terms are updated in a material way. Continued use of your account after the notice period means you accept the revised terms. You can close your account if you do not.

Your account is non-transferable. You are responsible for all activity that occurs under your login credentials. If you suspect unauthorised access, contact support immediately and do not delay.

Contact support via live chat or email, include your transaction reference and the wallet type used. Our team will investigate against the payment record and respond with an outcome and next steps.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.